1. Introduction
At Wirepec, we strive to provide a seamless shopping experience with high-quality athletic footwear and exceptional customer service. We understand that sometimes, you may need to cancel an order. Our cancellation policy is designed to be transparent and hassle-free, ensuring your satisfaction.
2. Order Cancellation Conditions
- Cancellation Before Shipment:
- If you wish to cancel your order, you must do so within 12 hours of placing the order to ensure it has not been processed for shipment.
- To request a cancellation, please contact our customer service team at contact@wirepec.com.
- Cancellation After Shipment:
- Once an order has been shipped, it cannot be canceled.
3. Refund Policy for Canceled Orders
- If your cancellation request is approved before shipment, we will issue a full refund to your original payment method within 5-7 business days.
- If the order has already been shipped, refunds will be processed only after you return the product in accordance with our Return Policy.
4. Important Notes
- Custom & Limited Edition Products: Orders for personalized, customized, or limited-edition sneakers cannot be canceled or refunded once processed.
- Processing Time: Once an order is placed, it moves into processing quickly to ensure fast delivery. Please review your order carefully before confirming.
- Order Modifications: If you need to change your size, shipping address, or other details, please contact us within 12 hours of placing your order.
5. How to Request a Cancellation
- Email Us: Send a cancellation request to contact@wirepec.com with your order number and reason for cancellation.
- Live Chat: Visit our website and use our Live Chat feature for real-time support.
6. Contact Us
For any questions regarding order cancellations, feel free to contact us:
📧 Email: contact@wirepec.com
💬 Live Chat: Available on our website
We value your trust and are committed to ensuring a smooth shopping experience.